Payment and Billing Policy

At Modabrit, we are committed to offering a safe, reliable, and transparent checkout experience for all customers. This Payment & Billing Policy explains the payment methods we accept, how transactions are processed, and the steps to take if you experience any payment-related issues.

1. Payment Methods We Accept

To provide a secure shopping experience, we use trusted payment processing systems to handle online transactions safely and efficiently.

We currently accept major debit and credit cards, including:

  • American Express
  • Diners Club
  • Discover
  • Maestro 
  • Mastercard
  • Visa
  • UnionPay

All payment information is encrypted and processed through a secure payment gateway.

Please Note: Modabrit does not store or have access to your complete card information.

2. Digital Payment Options

For a faster and more convenient checkout experience, we also support secure digital wallet payments, including:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • Paypal

Availability of these payment methods may vary depending on your device, browser, and region.

3. Pricing Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.

4. Secure Transactions & Data Protection

We take payment security seriously and use industry-standard security measures to protect your information.

All transactions are processed through encrypted payment gateways designed to safeguard personal and financial data during checkout.

For your protection, sensitive information such as:

  • Full card numbers
  • CVV security codes
  • Card expiration details

is processed securely by our payment provider and is not stored on our servers.

5. Order & Payment Confirmation

After a successful payment:

  • You will receive an order confirmation email.
  • Your order will enter the processing stage.
  • A payment receipt may be generated depending on the payment method used.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our support team.

6. Unsuccessful Payments

If your payment is declined or unsuccessful, we recommend:

  • Verifying your card details.
  • Ensuring sufficient funds are available.
  • Contacting your bank or card provider for authorization.
  • Trying an alternative payment method.

If the problem continues, please contact our support team for assistance.

7. Pending Transactions & Duplicate Charges

In some cases, your bank or card issuer may place a temporary authorization hold on funds. These pending transactions are usually removed automatically within a few business days.

If you believe you have been charged incorrectly or more than once, please contact us with your order details so we can investigate the issue and help resolve it promptly.

8. Checkout & Payment Issues

Occasionally, technical issues may occur during checkout.

If you experience problems such as:

  • Checkout errors
  • Payment page loading issues
  • Failed transactions

Please wait a few minutes, refresh the page, and try again.

If the issue continues, our support team will be happy to assist you.

9. Security Measures & Fraud Prevention

To protect both our customers and our business, certain orders may be subject to additional verification.

Modabrit reserves the right to:

  • Cancel transactions that appear suspicious or high risk.
  • Request additional verification information where necessary.
  • Refuse or cancel orders suspected of fraudulent activity.

These measures help us maintain a secure shopping environment for all customers.

10. Pricing Transparency & Additional Charges

At Modabrit, we believe in clear and honest pricing.

The total amount payable will always be displayed at checkout before your order is confirmed.

We do not charge hidden payment processing fees. However, your bank or payment provider may apply:

  • Transaction fees
  • Currency conversion charges
  • Banking or service fees

Any such charges are determined solely by your financial institution and are outside of our control.

11. Get in Touch

If you have any questions regarding payments, billing, or checkout issues, our customer support team is here to help.

Business Name: Modabrit

Website: https://modabrit.shop/

Business Email: support@modabrit.shop

Phone Number: +44 7861 685788

Business Address: 213 Jiggins Ln, Birmingham B32 3EP, United Kingdom

Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT+1)

Customer Support Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT+1)

Live Chat: Available